Customer Support Specialist

About the Company

Zonneplan is focused on helping customers transition toward a more sustainable energy future. The company provides smart energy solutions including solar panels, home batteries, EV charging stations, and dynamic energy contracts.

Through its Zero initiative, Zonneplan aims to contribute to a future without fossil energy, waste, and unnecessary dependence on traditional energy sources.

About the Role

Zonneplan is looking for a Customer Support Specialist to become the first point of contact for customers and help them get the most from their smart energy solutions.

You will communicate with customers by phone, email, and chat, providing clear and friendly support on products such as solar panels, home batteries, charging stations, and energy contracts. Beyond resolving customer questions, you will identify recurring issues, share valuable insights with internal teams, and contribute to improving customer processes and knowledge resources.

Key Responsibilities

Act as the first point of contact for customers through phone, email, and chat.

Provide support regarding solar panels, home batteries, charging stations, and energy contracts.

Take ownership of customer questions and ensure issues are resolved effectively.

Identify recurring customer questions, product issues, and process improvements.

Share customer insights with colleagues and relevant teams.

Contribute to improving Zonneplan's chatbot and knowledge base.

Maintain accurate customer records and follow established processes.

Stay informed about new products, technologies, and energy solutions.

Participate in training and continuously develop product and customer-service knowledge.

Work collaboratively with colleagues to achieve customer satisfaction and team goals.

Required Qualifications

Minimum MBO+ or HBO working and thinking level.

At least 2 years of experience in a customer-focused position.

Strong verbal and written communication skills.

Ability to explain technical topics clearly and professionally.

Structured and accurate approach to work.

Ability to follow processes and maintain accurate records.

Genuine interest in energy technology, electric mobility, and sustainable solutions.

Strong teamwork and problem-solving skills.

Customer-focused mindset and willingness to take ownership.

What Zonneplan Offers

Salary of €2,850–€3,200 per month depending on experience.

25 vacation days with the option to purchase additional days.

Travel expense reimbursement.

Personal choice budget that can be used for sports, groceries, or other personal needs.

Professional development through the Zonneplan Academy.

Training and opportunities to continuously expand your knowledge.

Modern tools and resources to support your work.

Collaborative and positive workplace culture.

Team lunches, celebrations, and social activities.

Opportunities to contribute to innovative sustainable-energy solutions.

Equal Opportunity

Zonneplan values collaboration, personal development, and diversity and encourages candidates who are motivated to contribute to a more sustainable energy future to apply.

How to Apply

Interested in helping customers make smarter use of sustainable energy solutions? Apply for the Customer Support Specialist position at Zonneplan and become part of the team working toward the energy solutions of tomorrow.