Client Specialist

The Department of Technology, Management and Budget (DTMB)supports the business operations of state agencies through a variety of services including Information Technology project delivery, maintenance and support. This position is with the Agency Services area of DTMB Agency Services supporting the Michigan Department of Education (MDE) and the Center for Educational Performance and Information (CEPI).

We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens and someone who embraces diversity. Above all, we are looking for someone that is passionate about information technology and customer support. This person needs to be an excellent communicator, meaning you can effectively make oral and written reports, presentations and prepare clear and concise documentation. You need to have a team-oriented mindset and be capable of establishing and maintaining effective relationships with clients and matrix support teams. We need someone who can resolve problems in a timely manner and seeks optimum solutions.

This position functions as a Client Specialist, within a team of technology professionals. The position is responsible for triaging and assisting clients to resolve their IT challenges, facilitating all escalations and issue resolution according to DTMB policies and procedures, and assisting with security compliance all in support of MDE and CEPI agency goals and missions. This position works with a variety of team members, including state employees and contractors, architects, developers, database administrators, and agency business clients from MDE and CEPI.

If you are a self-motivated individual with a proven track record, seeking a challenge in a fast-paced environment, we are interested in hearing from you. Join the State of Michigan employee family and apply today!

The State of Michigan offers competitive work experience that includes in-state remote work options, tuition reduction program at several higher education institutions, a variety of benefits, access to professional development training, and excellent vacation and sick time policies. Please consider sending in your application today.

DTMB does not participate in STEM-OPT.

ITS 14 -- Position Description

Signing Bonus

This position may be eligible for a sign-on bonus of up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Position Location/Remote Office: The office location is Lansing, MI. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

DTMB is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Required Education And Experience

Education and Experience

Possession of a bachelor's degree with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

Experience

Information Technology Specialist 14

Three years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.

Alternate Education And Experience

An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.

OR

At least an educational level typically acquired through the completion of high school and at least three years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.

Additional Requirements And Information

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.

Certain positions may be assigned subclass codes and individuals appointed must possess the required specialized experience.

View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologySpecialist.pdf

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.