Customer Service Analyst

What Timken Makes Possible Begins With You.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer-related activities related to in-house orders as assigned.

Essential Responsibilities

• Support the service center and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
• Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
• Ensure that customer commercial terms and conditions and quality and SOP requirements are followed and properly recorded in order entry information, and that the Service Center meets those requirements during order execution.
• Generate order progress reports as requested by customer.
• Ensure timely response to all customer needs and requests.
• Coordinate customer visits based on order requirements.
• Perform necessary customer presentations during customer visits to facility as required.
• Function in a teamwork atmosphere for all endeavors.

Technical/ Functional Skills

• Strong analytical and organization skills including the ability to analyze and interpret data.
• Skilled in all basic MS Office products and working knowledge of ERP systems (preferably Epicor).
• Cognitive ability and inclination to solve problems and will recommend specific/ innovative changes to effect improved effciencies.
• Demonstrated ability to interact with customers, sales and management.

Basic Qualifications

• Applicant must have a minimum of 4 years of customer service experience, 7 years preferred.
• Associate’s degree in a business related field from an accredited college or university required, Bachelor's preferred or a minimum of 10 years of experience in lieu of a degree.
• Excellent computer skills (proficient in Microsoft Office software).
• Strong written and verbal communication skills are required.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.