Desktop Support Specialist

About Us:

AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.

With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed.

Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.

Role: EUC H&F Engineer (End User Computing – Deskside Support)

Experience: 3–4 Years

Work Location: Dresden, Germany (100% Onsite)

Work Schedule: Monday to Friday (8x5)

Mandatory Skills:

·EUC / Deskside Support

·Windows 10 & Windows 11 Administration and Troubleshooting

·Microsoft O365 Support

·Desktop/Laptop Hardware & Software Troubleshooting

·VIP / Concierge User Support

·SCCM Client Installation & Troubleshooting

·Active Directory

·Basic Networking Knowledge

·ServiceNow (Preferred)

·Meeting Room & Conference Device Support

·Device as a Service (DaaS) Lifecycle Management

·Responsible for managing all IT requirements at the client’s office while serving as the primary representative of the Infosys support team. Also provides H&F support for other technical towers, including Network and Data Center.

Key Responsibilities:

·Provide end-user and deskside support for hardware and software issues.

·Support Windows OS and Microsoft O365 applications.

·Manage IT support activities at the client location.

·Handle VIP user support and ensure high customer satisfaction.

·Troubleshoot conference room devices, projectors, and meeting room facilities.

·Coordinate with Network and Data Center teams for issue resolution.

·Record and track incidents and service requests in the ITSM tool.

·Manage device provisioning, replacement, and DaaS lifecycle activities.