IT Service Management Specialist - Jira

IT Service Management Specialist - Jira

The Role:

We are looking for a motivated and detail-oriented Junior Jira / Atlassian Administrator to join our growing team. This is an excellent opportunity for someone who is looking to develop their expertise in Jira, Confluence, and the wider Atlassian ecosystem while working closely with experienced team members and stakeholders.

You will support the administration and optimisation of our Jira and Confluence environments, help resolve user issues, and assist with the development of workflows, dashboards, templates, and automations. You will also have the opportunity to learn and contribute to process improvement initiatives across the organisation.

The main responsibilities of the position include:

• Support the administration and day-to-day management of Jira, Jira Service Management (JSM), Confluence, and other management tools.
• Assist with creating, managing, and updating Assets Object Schemas.
• Support the configuration and maintenance of Jira workflows, screens, fields, permissions, and notification schemes.
• Work with internal teams to understand requirements and assist in developing Jira templates, workflows, and basic automations.
• Assist with identifying opportunities to improve and standardise processes within the Atlassian Suite.
• Support the optimisation and maintenance of existing Jira workflows and configurations.
• Create and maintain Jira dashboards and basic reports to support project and performance tracking.
• Assist with gathering requirements, documenting processes, and preparing materials such as process flows, presentations, and user documentation.
• Participate in workshops with stakeholders and assist with process mapping and gap analysis.
• Provide first-line support to Jira and Confluence users and help troubleshoot common issues.
• Assist with delivering user training and preparing user guides and manuals.
• Work closely with senior team members and external associates to investigate and resolve issues.
• Continuously develop knowledge of Atlassian products and best practices.

Main requirements:

• BSc/MSc in Computer Science, Information Technology, or another relevant field.
• 0–2 years of experience in Jira administration, IT support, business systems, or a similar role.
• Basic working knowledge of Jira/JSM and Confluence Cloud.
• Basic understanding of JQL; familiarity with AQL is an advantage.
• Good problem-solving and troubleshooting skills.
• Strong willingness to learn and develop technical skills.
• Ability to work collaboratively with different teams and stakeholders.
• Good organisational and time-management skills.
• Strong verbal and written communication skills in English.

The following will be considered an advantage:

• Hands-on experience administering Jira, JSM, or Confluence.
• Basic experience with Jira workflows, automation, dashboards, or permissions.
• Familiarity with Jira Assets.
• Any Atlassian certification or relevant training.
• Exposure to Atlassian Marketplace apps such as ScriptRunner or JMWE.
• Basic knowledge of scripting languages such as Groovy or JavaScript.
• Familiarity with Active Directory or cloud identity providers.
• Knowledge of ITIL principles or an ITIL Foundation certification.
• Familiarity with modern Atlassian Cloud features such as Atlassian Rovo.
• Experience supporting users in an IT, business systems, or technical environment.

Benefit from:

• Attractive remuneration package plus performance related reward
• Private health insurance
• Corporate pension fund
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Show Your Skills – Online Technical Challenge
• Deep Dive – First Interview with Your Future Team

All applications will be treated with strict confidentiality!