Internal Sales Co-ordinator

Help us deliver an excellent customer experience. W E Roberts is looking for an organised and customer-focused Internal Sales Co-ordinator to join our team in Northfleet. You’ll provide essential support to new and existing customers, responding to enquiries, building strong relationships and working with colleagues across the business to find effective solutions.

What you’ll be doing:

· Responding to customer enquiries by telephone and email

· Supporting and developing relationships with new and existing customers

· Working with other departments to resolve problems and improve the customer experience

· Managing multiple enquiries and administrative tasks accurately

· Using our bespoke systems to maintain customer information

What we’re looking for:

· Strong administrative skills and attention to detail

· A confident, friendly telephone manner

· A working knowledge of Microsoft Word and Excel

· The ability to manage competing priorities while maintaining accuracy

· A reliable, flexible and collaborative approach

· A genuine interest in building positive customer relationships

You’ll receive ongoing training on our bespoke software, products and industry. This will include group learning and one-to-one coaching to help you develop confidently in the role.

What we offer

· Starting salary: £25,000+ depending on experience

· Structured salary banding

· Monday-to-Friday working, with no weekends

· Bank holidays off

· Ongoing training and coaching

· Opportunities for personal development and progression

· Perkbox employee benefits

· A friendly and welcoming team

W E Roberts has more than 60 years of industry experience and employs over 170 people. From our Northfleet site, we have established a respected reputation within the carton-manufacturing industry.

If you have the skills above and want to make a positive difference for our customers, please send your CV to

W E Roberts welcomes applications from suitably qualified candidates and is committed to providing an inclusive recruitment process.

Job Type: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Ability to commute/relocate:

• Northfleet DA11 9AX: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

📩Apply now by emailing your CV to [email protected]