Dispatcher/Front-Line Service Representative

Dispatcher / Front-Line Service RepresentativeExpress Employment Professionals is hiring a Dispatcher / Front-Line Service Representative for a local client!Are you organized, customer-focused, and able to manage multiple priorities in a fast-paced environment? We are seeking a Dispatcher / Front-Line Service Representative to serve as the central communication hub between customers, technicians, and the operations team. This is an excellent opportunity for someone who enjoys problem-solving, coordinating schedules, and providing exceptional customer service.Pay: $25.00 per hourSchedule: Monday-Friday, 8:00 AM - 5:30 PMJob ResponsibilitiesReceive, document, and manage incoming service calls.Schedule, coordinate, and confirm service appointments with customers.Communicate appointment details and updates to technicians and customers.Coordinate technician schedules, routes, and availability to maximize efficiency.Provide timely and accurate information to customers regarding service appointments.Perform general clerical and administrative duties, including data entry and record maintenance.Work closely with the operations team to ensure smooth daily workflow and service delivery.Maintain professionalism and excellent customer service when handling phone calls and inquiries.QualificationsStrong customer service and communication skills.Ability to remain calm, professional, and composed while handling phone calls and changing priorities.Detail-oriented with excellent organizational and multitasking abilities.Comfortable working with computers, phone systems, and scheduling software.Previous dispatching, scheduling, customer service, or administrative experience preferred.Ability to collaborate effectively with office staff and field technicians.High School Diploma or equivalent required.Ability to lift up to 30 lbs. as needed.What We're Looking ForThe ideal candidate is a strong communicator who thrives in a busy office environment. You enjoy keeping schedules organized, solving problems, and ensuring customers receive a positive service experience from the first phone call to the completion of their appointment.Apply today with Express Employment Professionals and take the next step in your career with a great local employer!