Customer Service Coordinator (Remote)

About PulseMediaNL

PulseMediaNL is seeking a reliable, organized, and customer-focused Customer Service Coordinator to join our remote team.

The successful candidate will support customers through email, chat, and other approved communication channels while coordinating requests, maintaining accurate records, and providing administrative support to internal teams.

This is an excellent opportunity for someone who enjoys helping people, communicating professionally, solving problems, and working independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries professionally and promptly.
• Handle routine customer questions and service requests.
• Create, update, and maintain accurate customer records.
• Monitor customer requests, tickets, and follow-up activities.
• Coordinate customer issues with appropriate internal teams.
• Provide customers with updates regarding outstanding requests.
• Identify and escalate complex or unresolved issues.
• Maintain accurate records of customer communications.
• Process forms, documents, and customer information.
• Update spreadsheets, CRM systems, and administrative trackers.
• Monitor assigned inboxes and communication channels.
• Prepare basic reports, summaries, and correspondence.
• Follow up on pending customer and administrative requests.
• Protect confidential customer and company information.
• Follow established customer-service, privacy, and data-protection procedures.

Requirements

• High school diploma, GED, or equivalent.
• Strong written and verbal communication skills.
• Good customer-service and interpersonal skills.
• Basic to intermediate computer proficiency.
• Good typing and data-entry abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently in a remote environment.
• Professional, dependable, and customer-focused attitude.

Reliable internet connection and access to a suitable remote-working environment.

Previous experience in customer service, administration, data entry, call-center support, CRM systems, or virtual assistance is an advantage but may not be required.

Preferred Skills

Experience with:

• Microsoft Office, particularly Word and Excel.
• Google Workspace, including Gmail, Docs, and Sheets.
• CRM or customer-support platforms.
• Email and chat support systems.
• Ticketing or help-desk software.
• Cloud-based document and file-management systems.
• Remote collaboration and task-management tools.
• Training may be provided for company-specific systems and procedures.

Key Skills

• Customer service
• Professional communication
• Problem solving
• Attention to detail
• Organization
• Time management
• Data entry
• CRM and database management
• Confidentiality
• Team coordination
• Reliability
• Independent working

What We Offer

• Depending on the employment arrangement, PulseMediaNL may offer:
• Fully remote working opportunities.
• Full-time or part-time schedules where available.
• Structured onboarding and training.
• Professional remote working environment.
• Opportunities to develop customer-service and administrative skills.
• Training on modern digital business systems.
• Ongoing guidance and performance feedback.
• Opportunities for increased responsibility based on performance.

How To Apply

Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Customer Service Coordinator – Remote position.

Entry-level candidates are welcome to apply if they demonstrate strong communication skills, reliability, organization, computer proficiency, attention to detail, and a willingness to learn.

Additional Information