HR Administration Specialist (User Support)

About DHL And Finance & HR Services

DHL Group is the world’s leading logistics provider, with over 600,000 employees in more than 220 countries and territories. Our purpose is clear: Connecting People. Improving Lives. We offer challenges and opportunities for personal and professional growth, recognize the unique contributions you bring, and share the pride of building one of the largest global leaders in logistics and supply chain.

Finance & HR Services (FHS) at DHL Group – that’s us! We deliver shared services in Finance and HR for our divisions within the group.

We foster an inclusive and innovative environment where every employee feels valued, respected, empowered to be themselves, and recognized for the impact they make.

Together, we build trust, communicate openly, take end-to-end ownership and responsibility, and continuously learn to deliver value as one team.

Job Purpose

Provide first-level operational support for HR applications, employee data processes, and business users by resolving inquiries, maintaining master data, routing incidents, and coordinating with application owners and specialist support teams to ensure high service quality and user satisfaction.

Key Responsibilities

• Provide first-level support for HR applications and services with ServiceNow ticket handling.
• Receive, analyze, and resolve user inquiries and support tickets in accordance with agreed SLAs.
• Perform Employee Master Data Maintenance.
• Ensure accurate categorization and routing of tickets to appropriate 2nd-Level Support teams.
• Monitor ticket progress and follow up with stakeholders to ensure timely resolution.
• Support users with system, process, and application-related questions.
• Collaborate with Product Owners, Service Owners, and technical support teams to identify recurring issues and improvement opportunities.
• Provide feedback to support application optimization and improved user experience.

What We’re Looking For

• Bachelor’s degree preferred.
• Excellent English communication skills; German knowledge is nice to have.
• Minimum 2+ years of experience in HR Shared Services, HR Operations, User Support, Service Desk, or Application Support.
• Experience working with HR applications, employee data, and ticket management systems.
• Good understanding of service delivery processes and SLA-driven environments.
• Strong customer service, communication, and stakeholder management skills.
• Strong attention to detail with excellent problem-solving abilities.
• Ability to effectively prioritize workload and manage multiple tasks.
• Proven ability to build and maintain effective working relationships with business stakeholders and support teams.

What We Offer

• Cafeteria allowance (HUF 500,000/year).
• Medicover health insurance.
• Comprehensive onboarding with a dedicated buddy.
• Continuous learning and development opportunities.
• Career growth within a stable, global organization.
• Open, collaborative, and feedback-driven culture.
• Quarterly team-building events.
• AYCM membership and discounted gym membership
• Monthly breakfast and fruit days.
• Flexible hybrid working model (40% office presence).
• An inclusive environment where your ideas, growth, and impact matter.

Location: Budapest, IX. district (hybrid)