Warranty Specialist

JELD-WEN is currently seeking a Warranty Specialist to join our growing team.

External Job Description

Purpose of Role

The Warranty Specialist position is responsible for customer satisfaction in the management of warranty and service.

Key Responsibilities:

• Follow established safety rules and actively participate the company’s Accident Prevent Program.
• Understand customer requirements and make commitments, considering VPI capacities. Communicate those commitments to the customer by email, phone, text message, etc.
• Must be highly proficient in Microsoft Office including Outlook, Word, and Excel.
• Understand the construction industry and have some technical window knowledge.
• Work closely with customers, the outside sales team and field service technicians to satisfy customer requests promptly.
• Make independent decisions to satisfy customer needs, such as contracting third-party subcontractors, ordering specialty equipment, local jurisdictions (permits), and hiring temporary labor.
• Receive, edit, input and confirm customer orders and quotations using the company ERP.
• Create and distribute change order requests as needed. Process credit card authorization forms.
• Schedule work to be performed by service techs using Cantor, Salesforce, SharePoint and Procore.
• Maintain close relationships with jobsite professionals. You are the communication link related to all facets of a service, including scheduling, production, delivery, and punch lists completion.
• Other administrative functions as needed.

Working Conditions:

• Office Environment
• Occasionally lifts 25lbs
• Stationary

Scheduling:

This position is regularly scheduled for 40 hours per week, Monday through Friday. More time may be required to complete the job, especially during peak business months. Must be available within standard VPI customer service hours.

Required Qualifications:

• High School Diploma/GED required. Associate's degree preferred or 5 years of experience in construction industry or manufacturing.
• Experience with database software, ability to quickly learn new software.
• Minimum of 2 years of experience in a customer service role.
• Deadline and detail oriented.
• Ability to work under limited supervision.
• Strong verbal and written communications skills.
• Ability to diffuse difficult conversations.
• Proven problem solving skills.
• Highly proficient in Microsoft Office.
• Proficient in basic data entry
• Works well in a team environment, with a diverse workforce.
• Ability to perform several tasks concurrently with ease and professionalism.
• Strong math skills.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.