e-Commerce Customer Experience & Communications Specialist

Employment Type

Full-time, temp-to-hire

Workplace Type

On-site

Location

Columbus, Ohio, United States

Job Description

MCR Medical Supply is hiring an e-Commerce Customer Experience & Communications Specialist for a temp-to-hire, on-site opportunity on the west side of Columbus.

We are a small, fast-growing e-commerce company with about 15 employees, 18 years in business, and a workplace where people genuinely enjoy coming to work. Our 750+ products are sold on our website, Amazon, and eBay. Our office is bright, open, collaborative, and filled with natural light, plant walls, modern workstations, and a team that supports one another.

This role is ideal for someone who likes helping people, learning new things, writing clearly, solving problems, and working closely with a team. You will support customers by phone, email, and online portals while also contributing to external communications such as FAQs, blog posts, Amazon ads, tutorials, and customer messages.

What You Will Do

• Respond to customer inquiries by phone, email, online portals, and marketplace channels
• Help customers with product questions, recommendations, orders, returns, exchanges, and troubleshooting
• Learn our product lines and communicate product features clearly and accurately
• Write and update FAQs, blog content, customer messages, and other external communications
• Support Amazon, e-commerce, and special projects that improve the customer experience
• Collaborate with a small team and pitch in where needed

What Makes Someone Successful Here

• Willingness to help out
• Eagerness to learn many things
• Natural curiosity and problem-solving ability
• Ability to thrive in a group setting
• Strong written and verbal communication skills
• Patience, empathy, and professionalism with customers
• Comfort using computers, Microsoft Office, email, and online tools
• Attention to detail and follow-through

Qualifications

• High school diploma or equivalent required
• College degree is not required
• Previous customer service, retail, hospitality, food service, sales, call center, or administrative experience is helpful
• Comfort with Microsoft Word, Excel, Outlook, internet research, and learning new platforms
• Strong English written and verbal communication skills

Compensation and Benefits

• $17-$20/hour, depending on experience
• First-shift weekday schedule
• Training and professional development opportunities
• Casual work environment with snacks and team perks
• Full-time employees may be eligible for paid time off, 100% employer-paid medical insurance, and 401(k) after hire, subject to company policy

How to Apply

Interested candidates can contact Laurie at [email protected].