Customer Service Support Specialist (English & French)

We're Hiring | Trilingual Customer Service Support Specialist (English, French & Spanish)

📍 Bogotá, Colombia

🏢 Hybrid Work Model

🌎 Supporting Corporate Clients Across the United States, Canada, and International Markets

At Ricoh Colombia, a global leader in technology solutions and digital transformation, we are looking for a Trilingual Customer Service Support Specialist with a strong customer focus and fluency in Spanish, English, and French to provide first-level support to our international corporate clients.

🎯 Position Summary

Serve as the primary point of contact for corporate clients by managing service requests, incidents, and inquiries in a timely and effective manner. This role is responsible for delivering an exceptional customer experience while supporting the achievement of established service level objectives.

🧩 Key Responsibilities

✅ Handle inbound calls and customer requests in Spanish, English, and French.

✅ Register, manage, and follow up on service requests through resolution.

✅ Coordinate operational requests, supply orders, and equipment repair services.

✅ Manage incidents, customer complaints, and critical cases.

✅ Deliver a positive and efficient customer service experience.

✅ Support continuous improvement initiatives and customer satisfaction programs.

✅ Ensure compliance with service quality standards and key performance indicators (KPIs).

✅ Qualifications

🎓 High school diploma, technical degree, associate degree, or bachelor's degree.

🌍 Language Requirements:

• Spanish (Native or Advanced)
• English B2+ (Required)
• French B2+ (Required)

💼 Minimum 1 year of experience in:

• Customer Service
• Contact Centers
• Customer Support
• Help Desk Support
• Client Relations

🗣️ Excellent verbal and written communication skills.

🤝 Strong customer orientation, problem-solving abilities, and teamwork skills.

💰 Benefits & Perks

✅ Permanent (Indefinite-Term) Employment Contract

✅ Fully Paid Training Program

✅ Hybrid Work Model Based on Performance

✅ Career Growth and Professional Development Opportunities

✅ Multicultural and International Work Environment

✅ Job Stability Within a Leading Global Organization

📅 Work Schedule & Conditions

🕒 40-hour work week

📆 Monday through Friday

⏰ Working hours: Between 6:00 a.m. and 7:00 p.m.

Due to Daylight Saving Time (DST) changes in the United States and Canada, operating hours may be adjusted to between 7:00 a.m. and 8:00 p.m., depending on the season.

🏢 Training and Nesting Period: 100% on-site

🏠 After Training: Hybrid model (2 days in the office and 3 days remote), based on performance and operational needs

📍 Location

Centro Empresarial Paralelo 108 – Tower 2, Floor 18

Av. Carrera 45 No. 108-27

Bogotá D.C., Colombia

🌟 If you are fluent in Spanish, English, and French, enjoy helping customers, and are looking to advance your career within a global organization, we would love to hear from you.

📩 Apply today or share this opportunity with your network!

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