Customer Support Associate

• Good knowledge of mobile operating systems: Android and iOS
• Experience using help desk software and remote support tools
• Understanding of how to troubleshoot hardware and software issues
• Ability to conduct research to stay on top of software and hardware trends; VoIP knowledge
• High School Diploma
• A minimum of 2-3 years of previous customer service and support experience
• Experience providing technical-oriented customer service
• Customer facing/business to business experience

Preferred Experience:

• Experience with automotive/equipment funding or auto dealership operations; understanding of how CRM systems work
• Fluency in languages: Spanish, Portuguese, German, French
• Associate's or Bachelor's in a related field OR equivalent certification

Competencies:

• Excellent communication skills — verbal and written
• Strong phone presence and engagement are imperative
• Customer-oriented, enthusiastic, courteous, patient, and motivated to take charge of customer engagement, service provision, and incident resolution
• Demonstrate a willingness to learn
• Must be a team player but also work on your own initiative
• Ability to work in a fast-paced environment
• C2 - Restricted use
• Ability to multitask
• Excellent problem-solving skills