Customer Service Representative- Top Producer Support

Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About This Position

The Customer Service Representative- Top Producer Support (internally known as Platinum Specialist) is responsible for partnering with assigned Top Producers from our sales force to assist them in growing their business from the perspective of Home Office processing and knowledge transfer. The Specialist primary duties is to act as the primary liaison between the individual and the Home Office to resolve issues, expedite processing, minimize and/or avoid processing delays and answer all Insurance-related questions. This position works closely with management to make recommendations to improve the Field’s experience overall with the Home Office.

This is hybrid position, that requires 3 days onsite in the Duluth, Georgia office and 2 days working remotely weekly.

The salary range for this role is $52K - $57K.

This role is not eligible for sponsorship.

Responsibilities & Qualifications

Job Duties & Responsibilities:

• Develop and maintain relationships with Top Producer members
• Consistently excel in service expectations
• Provide support to the members in all aspects of Life Operations, including Compensation and Licensing
• Act as an advocate for the members’ cause
• Represent Field’s interest in company meetings
• Relate to business owners and the sales mentality
• Work independently with little direction
• Think outside the box

Acts as an Subject Matter Expert in all areas of Life Insurance Operations

• Answers telephone inquiries
• Research and problem-solve issues
• Mentor new associates
• Represent unit in staff meetings for improvement opportunities and processing gaps

Prepare and analyze business

• Analyze types of calls to determine if there is an opportunity for improvement and offer recommendations
• Remain current on all policies and procedures

Work Hours

• 10:00 AM – 7:00 PM

Qualifications

• Bachelor’s Degree or equivalent work experience in Insurance Industry
• Bi-lingual (English/Spanish) is preferred
• Life License required or obtained within 60 days of hire
• Knowledge of Insurance Operations
• Excellent writing, presentation, communication and coaching skills
• Excellent organizational skills
• Excellent problem solving/analysis skills
• Excellent interpersonal skills
• Ability to manage multiple priorities and prioritize appropriately
• Ability to quickly and efficiently adapt to changes in procedures or policies
• Able to perform assigned tasks within the specified time frames and meet quality expectations
• Able to work with various key personnel and management in order to better serve the top producers
• Experience in sales or business ownership a plus

FLSA Status

This position is exempt (not eligible for overtime pay):

No

Our Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.