Customer Experience Specialist

Our mission

Updoc is designing the future of healthcare through building technology that connects patients with doctors, medical professionals and pharmacies across the country. We were recently recognised for this mission with winning the Finder Awards for Best Social Impact Innovation in Australia.

The role

Updoc is looking for a full-time Customer Experience Specialist to join our Customer Experience team. This is an exciting ground floor opportunity to become an early member of the team and grow as part of a world-class customer experience team.

The team

You will be working directly with the founding team that has experience in software engineering, product management and leadership across a number of international technology companies including Freelancer, Canva and Uber.

Responsibilities

• Become the voice of the company as you build, motivate and work with a team of customer experience specialists
• Interact with customers via our email ticketing system to ensure they have a great experience
• Build customer support processes that can scale to 10x volume and ensure every patient receives exceptional service
• Build out and improve customer experience metrics (CSAT, NPS, Response time, etc)

About you

• 1-2 years of customer service experience or equivalent
• Bonus points for startup or healthcare experience

Work Perks

• Flexible hybrid WFH / in-office working style
• Weekly team lunches
• Fully stocked fridge and pantry
• Competitive salary
• Accelerated learning programs in a fast paced, high growing start-up environment
• Office wellness benefits including unlimited medical consultations and team building reflection offsites
• Working in one of the most rewarding industries, healthcare, where you will impact the lives of those around you

Research has shown that men will apply for roles when they meet an average of 60% of the job criteria; however women and other marginalised people may only apply when they meet all criteria. Even if you don’t meet every single point, please apply if you are interested.

Hear from a Customer Experience Specialist, Stefi, who recently took a trip over to the US

https://www.linkedin.com/posts/stefistan_i-stayed-in-the-tenderloin-for-4-weeks-and-activity-7302206108725653505-ubxQ

Hear from an Associate Product Manager, Darcy, who recently took a trip over to Tanzania

https://www.linkedin.com/posts/darcy-douglas_i-quit-my-job-to-build-b2b-saas-in-africa-activity-7285034775227052033-mT2m