Monitoring Specialist

About the company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

About The Role

Casablanca (on-site) — 24/7 rotating shifts, including nights, weekends and public holidays

Nuitée is hiring a Monitoring Specialist to join our 24/7 Monitoring team and become one of the people who keeps our clients, suppliers and technical platforms running smoothly around the clock.

You'll watch the metrics that matter: revenue, bookings, traffic, conversion, API health, supplier connectivity; spot when something looks off, dig into why, and make sure the right people know about it fast. Some days that means catching a supplier connectivity issue before a client even notices it; other nights it means being the person who keeps a live incident under control until it's resolved.

This is a growing team, and you'll be joining at a foundational moment: a lot of the monitoring tooling and dashboards you'll rely on don't exist yet, which means you'll have real input into building them.

What makes it interesting for you:

• Real ownership from day one: you'll help design the dashboards, KPIs and monitoring processes the team runs on going forward — not just follow an existing playbook
• Broad visibility across the business: you'll work directly with Engineering, Key Account Managers and leadership, and become the person people trust for a clear read on what's actually happening
• You'll build a rare skill set: reading dense operational data fast, diagnosing root cause across client, supplier, connectivity, API and mapping issues, and knowing exactly when to act versus escalate
• You're joining a fast-growing company: Nuitée has grown significantly since 2022 and raised a $48M Series A led by Accel, and this team is central to keeping that growth healthy

The kind of problems you'll work on:

• Why did bookings or revenue for this client just drop — and what do we do about it?
• Is this API error a one-off blip or the start of something bigger?
• Is this a client issue, a supplier issue, a connectivity issue, or something in mapping?
• How do we build the dashboards and alerts so the team catches problems before they become incidents?

This role fits someone who:

• Has 2+ years of experience in monitoring, operations, data analysis, technical support, revenue operations or a similar role
• Is comfortable working with large volumes of data, and genuinely enjoys spotting patterns and anomalies in it
• Has strong Excel/Google Sheets skills (SQL or BI experience is a plus)
• Can investigate issues using logs, dashboards and system data without needing someone to hold their hand
• Communicates clearly — you can explain a technical or data-driven issue so people who aren't in the weeds with you understand it and act on it
• Stays calm and makes good calls under pressure, especially during live incidents
• Is genuinely available for 24/7 rotating shifts, including nights, weekends and public holidays

Bonus if you've worked in travel technology, OTAs, bedbanks, hotel distribution or connectivity, or have a basic understanding of APIs and technical integrations.

You will do well here if you're proactive, detail-oriented, and comfortable being the one making decisions independently overnight, without a manager standing over your shoulder.

This is less suited to someone who needs a lot of structure to operate, prefers to escalate everything rather than investigate first, or isn't looking for a role with a non-standard schedule.

If that resonates, we'd love to hear from you. You can apply with your LinkedIn profile or CV. The interview process is straightforward and moves quickly.

Why Nuitee?

At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
• AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.

By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at [email protected]. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.