Service Center Technician (Third Shift)

The Service Center Technician answer, evaluate, prioritize and make the initial assessment of incoming telephone and web requests, attempting to resolve them or route them to the appropriate support groups, based on established service levels or specific timeframes. Use service management tools and known error databases to consult the situation and try to resolve them as the first level of support.

Physical Requirements

Education

Associate in Computer Programming/Science, Administration, Technology, Education

Experience

Minimum of one (1) years' experience in related field

CERTIFICATES AND LICENSES

Competencies

Analytical Skills

Communication

Computer Skills

Keyboard Profficiency

Time Management

Documentation