Conversion Center Specialist

Reflexion Digital Marketing is launching something new this October: the Reflexion Conversion Center, a dedicated Patient Conversion Center built specifically for ophthalmology and vision correction practices. We're looking for Reflexion Conversion Specialists to be part of the founding team.

This isn't a typical call center role, and it's not scripted phone work. Our specialists represent our client practices directly — patients never know they're speaking with an outside team. Every conversation is about genuinely understanding why someone reached out — their pain point, their goal, their motivation, their history, their urgency — before ever attempting to book. The standard we hold ourselves to: patients should arrive at their consultation already about 60% of the way to "yes," not because they were oversold, but because someone took the time to prepare them honestly.

What we're looking for:

Strong communication skills and genuine comfort having real conversations, not reading scripts

Experience in a patient-facing, healthcare, or high-touch customer service role a plus

Comfort learning detailed clinical/procedural knowledge (LASIK, PRK, SMILE, ICL, RLE, cataract/IOL, and more) — full training provided

A natural ability to build trust quickly with people making a significant, sometimes emotional decision

Reliable, coachable, and motivated by doing the job well — not just getting through the call

What you'd be doing:

Handling inbound and outbound patient conversations on behalf of our client practices.

Guiding patients from initial inquiry through booked consultation using our Five Pillars of Discovery approach

Completing in-depth training on ophthalmology procedures, patient psychology, and consultative conversation — this is a real skill, not a script to memorize

Representing each practice as if you were part of their own front desk team

If you care about how patients are treated as much as how many calls get answered — and you want to be part of building something from the ground up — we'd love to talk.

📩 Interested? Email your resume to [email protected]

Reflexion Digital Marketing — A Real Partner, Every Step From Click to Chair.