Order Fulfillment Specialist I

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation and energy storage to fast-track the world's energy transition. We operate as one team, pushing toward our vision of the future. At Mitsubishi Power, we value problem-solvers, prioritize collaboration, and support each other in an inclusive culture created through accountability and authenticity by demonstrating our core values of: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to — making net zero a reality. One team, one future.

Role Overview

Receives, processes, tracks and reports status of customer quote requests and orders in accordance with Mitsubishi Power customer service standards. Maintain information exchanges and communications with all groups and organizations contributing to the fulfillment of material demands. Must have the ability to handle multiple quotes and orders simultaneously, and prioritize work based on schedule demands. Order Fulfillment Specialist position is an entry-level position that requires handling requests and providing customer service, guidance, and routine support for products and/or programs.

Key Responsibilities

• Receives and process customer inquiries while ensuring that information is clearly transferred to all related teams;
• Regularly provides status reports for outstanding inquiries;
• Prepares and reviews quotes/proposals;
• Receives, prioritizes, and processes customer orders;
• Generate specific and clear customer requirements to all implementing organizations;
• Regularly provides status reports for outstanding orders;
• Schedules and releases orders for shipments in accordance with Mitsubishi Power policies and customer requirements;
• Prepares invoice/billing document per order terms;
• Provide prompt resolution of customer issues regarding warranty, suspense, deficiencies and other contract/purchase order issues;
• Provide after-hours support for outages and emergencies;
• Work closely with the LTSA and Sales teams to develop and establish a centralized tracking (historical – current – planning) system. Working as a team, coordinate the effort with support functions;
• Support the development and improvement of processes and procedures and document process descriptions defining specific steps/actions necessary to complete daily functions;
• Aid with the investigation and resolution of routine problems;
• Aid in the coordination of activities with other internal departments to meet customer needs;
• Provide support as required for Customer Master entry and/or maintenance;
• Aid and feedback to higher classified personnel on important customer issues;
• Protect confidential information by not communicating, disclosing to, or using it for benefit of 3rd parties.
• Ensure control of Export Controlled Data required by Mitsubishi Power policy, and federal and state laws.

Requirement

• Basic knowledge of power plant operation, manufacturing techniques and capabilities.
• Bachelor’s Degree in technical or business-related fields from an accredited college/university or its recognized equivalent in directly related work experience.
• Minimum 3 years’ directly related experience and/or training; or equivalent combination of education and experience.
• Minimal overnight travel (less than 10%)

WHY SHOULD YOU APPLY?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent growth and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Events.

Mitsubishi is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.