Customer Service Representative

We're looking for an onsite Customer Service Representative in the manufacturing industry. Our client is a proudly Canadian, family-owned organization with over 70 years of success and a reputation for quality, stability, and exceptional customer service. Known for their strong employee retention and supportive culture, many team members have built careers spanning 15+ years with the company. The Customer Service Representative in Calgary, AB will be responsible for managing customer relationships, processing orders, coordinating communications, and ensuring customers always receive exceptional service.

Customer Service Representative responsibilities:

• Respond to and triage incoming customer inquiries via phone and email
• Build and maintain strong relationships with B2B customers, retailers, dealers, and distribution centres
• Provide customers with timely order updates, shipment information, and delivery status updates
• Process customer orders accurately within the company's ERP system
• Prepare production paperwork, labels, work instructions, and supporting documentation
• Coordinate with manufacturing, production, shipping, and internal departments to ensure customer needs are met
• Investigate and resolve customer issues while maintaining a positive customer experience
• Proactively communicate updates to customers, particularly when delays or challenges arise
• Follow up consistently to ensure customer inquiries and concerns are fully resolved
• Maintain accurate records of customer interactions, orders, and documentation
• Support internal administrative functions related to order management and production processes
• Contribute to a collaborative and team-oriented office environment

The successful candidate has:

• Previous experience in customer service, client services, order management, customer support, or a related role
• Experience in a manufacturing, industrial, warehousing, logistics, or distribution environment is considered a strong asset.
• Exceptional verbal and written communication skills
• Proven ability to build positive customer relationships and deliver outstanding service
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience working in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Accountability, reliability, and excellent attendance
• Sound judgment and the ability to assess situations and make decisions independently
• Proficiency with Microsoft Office, including Excel, and comfort learning new systems and technology
• Experience in manufacturing, industrial, warehousing, logistics, or distribution environments is considered a strong asset
• Customer-focused mindset with a reputation for proactive follow-up and responsiveness
• Ability to work independently while contributing positively to a team environment

Compensation and benefits:

• The discussed salary range is $60,000 - $70,000.
• Comprehensive medical, dental, and vision benefits
• RRSP matching program
• Employee pricing on company products
• Monday to Friday schedule, 8:00 AM to 4:30 PM
• Stable, long-term career opportunity with a highly respected Canadian manufacturer
• Supportive, family-oriented culture with minimal office politics and a strong focus on employee retention

Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.