Customer Service Specialist

Responsibilities:

• Manage customer inquiries and complaints across multiple channels—including phone, email, in-person meetings, social media, and the TMG Life app—ensuring swift, satisfactory resolutions.
• Collaborate with internal teams to track complaint progress, ensure high-quality service delivery, and assess customer satisfaction.
• Provide accurate information regarding company and city authority services, guiding customers through updates, appointment adjustments, and inspection results.
• Monitor complaints through to completion, conduct post-resolution follow-ups, and escalate technical or validity issues to specialized vendors when necessary.
• Maintain comprehensive interaction logs, perform customer satisfaction surveys, generate daily activity reports, and contribute to continuous service quality improvements.
• Actively participate in interdepartmental meetings and support organizational cost-control efforts through efficient resource management.

Qualifications:

• Education & Experience: Bachelor’s degree or equivalent practical experience in Customer Service or a related field.
• Communication & Conflict Resolution: Excellent verbal and written communication skills, with a proven ability to handle high-friction customer complaints professionally and calmly.
• Organization & Multitasking: Strong coordination and follow-up capabilities, with a demonstrated ability to manage multiple concurrent cases under pressure.
• Industry Knowledge: Basic familiarity with city management, irrigation, or maintenance services is preferred.