Customer Support Representative (Croatian/Serbian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian/Serbian-speaking Customer Support Representative for its technical support team in Budapest. This is an excellent opportunity to join an international environment, receive comprehensive technical training and build a long-term career supporting innovative consumer technology products.

Position: Customer Support Representative

Location: Budapest, Hungary

Work model: hybrid (after training phase)

Employment type: Full-time

Remuneration: Base salary + performance bonuses.

DUTIES AND RESPONSIBILITIES:

• Provide technical customer support via phone, email and chat for consumer devices
• Assist customers with software and hardware-related enquiries and basic troubleshooting
• Handle customer complaints and resolve product or campaign-related issues professionally
• Guide customers through device setup, features and functionality
• Escalate complex technical issues to the appropriate internal teams when required
• Maintain accurate records of customer interactions in internal systems
• Deliver high-quality customer service while meeting productivity and quality targets
• Keep up to date with product knowledge and internal support procedures.

REQUIREMENTS:

• Native or fluent Croatian or Serbian (C1/C2), both written and spoken
• Good command of English (minimum B2)
• Serbian candidates must already hold a valid Hungarian residence and work permit
• Previous customer service or technical support experience is an advantage
• Interest in technology and willingness to learn technical products quickly
• Strong communication and problem-solving skills
• Good computer literacy and ability to learn new systems
• Customer-focused with a professional and solution-oriented mindset
• Ability to work effectively in a multicultural team environment.

OFFER:

• Hybrid working model after training (1–2 office days per week)
• 3 weeks of fully paid in-person training in English
• Indefinite employment contract
• Competitive salary including language and performance bonus
• Meal allowance (cafeteria benefit) after probation period
• Private health insurance after probation period
• Relocation support for eligible candidates
• Career development within an international technology support environment
• And many more!!!!