CPQ Support and Configuration Specialist

Discover your impact with KUKA Group KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

Responsibilities

Make an impact

• Provide first-level support for CPQ-related questions and issues, ensuring timely and professional assistance to internal users,
• Manage and resolve support tickets while maintaining a high level of service quality and user satisfaction,
• Analyze reported issues, propose solutions, and coordinate escalations when further investigation is required,
• Maintain and configure products, pricing structures, and configuration rules within the CPQ system,
• Support the creation and maintenance of product models, configuration logic, and system data to ensure consistency and reliability,
• Contribute to system enhancements and continuous improvement initiatives in collaboration with Product Owners and development teams,
• Support testing activities by executing test cases, validating system functionality, and documenting results and defects,
• Help ensure the quality and stability of new releases through structured testing and verification processes.

Application Requirements

What you need to succeed

• 1-3 years of experience with CPQ systems, business applications, or application support,
• Basic understanding of product configuration, pricing structures, and business processes,
• Experience with ticketing systems and user support activities,
• Strong analytical and problem-solving skills with the ability to investigate and resolve issues,
• Service-oriented mindset with excellent communication and collaboration skills,
• Ability to work effectively with cross-functional and international teams,
• Fluent English language skills, both written and spoken

13th salary

Bilingual work environment

Cafeteria

Company shuttle bus

Employee Assistance Program

Home Office

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey!

If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!