French Customer Specialist in Porto | Fixed Shifts

Kickstart Your Career in Customer Specialist!

Join a supportive and customer-focused environment where professionalism, empathy, and excellent service are at the heart of every interaction. If you're proactive, detail-oriented, a strong communicator, and passionate about helping others, this is a great opportunity to develop your career in customer support.

Role Overview:

As a Customer Specialist, you will be the main point of contact for customers, providing assistance with questions, requests, accounts, products, and services. Your goal will be to understand customer needs, provide clear and effective solutions, and ensure a smooth and positive experience from beginning to end.

Key Responsibilities:

• Provide friendly and professional customer support through phone, email, live chat, and other communication channels.
• Assist customers with general inquiries, account-related matters, products, services, orders, and other support requests.
• Listen carefully to customer needs and provide accurate, clear, and helpful information.
• Resolve customer questions and concerns efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, or services whenever assistance is required.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Escalate complex or sensitive cases according to established company procedures.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Meet established quality standards, response-time targets, and customer satisfaction goals.
• Stay informed about company policies, procedures, products, and services through continuous training and development.

Requirements:

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!