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West Des Moines Chamber of Commerce Linkedin · Posted 13d ago

Customer Service Representative (46009)

West Des Moines

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Indexed description

Posted: 08/13/2026

Admin, Support & Clerical

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives to provide stellar service to its external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. This is a chance to join a growing organization and team where you'll have opportunities to develop and learn within a successful company. If you have a strong service background and a passion for patience, apply today!

Work Model

  • On-Site
  • 8:00 AM - 5:00 PM
  • Monday - Friday

What You Will Do:

  • Answer inbound phone calls to address client questions and inquiries
  • Assist clients with providing information about accounts, request status, website enrollment, and accessibility
  • Assist agents with questions on products, services, and the status of requests
  • Troubleshoot and resolve issues over the phone to provide stellar customer service
  • Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
  • Utilize multiple computer systems, applications, and procedure tools to access and identify information

What You Will Need to Be Successful:

  • High school diploma, GED, or equivalent education and experience (required)
  • Prior customer service experience (required), preferably in a business environment
  • Familiarity with insurance and related products (preferred)
  • Patient and understanding approach to customer service conversations
  • Excellent verbal and written communication skills, with the ability to answer questions
  • Strong attention to detail, organization, and mathematical skills
  • Ability to collaborate with employees, customers, and third parties
  • Proficiency with Microsoft Office Suite

Benefits Overview:

  • Health, dental, and vision insurance
  • 401k
  • PTO
  • $43,000 per Year

Palmer Group

Palmer Group Resumes

  • 3737 Woodland Ave., Suite 200 West Des Moines IA 50266
  • (515) 225-7000
  • (515) 224-4544
  • Send Email
  • Visit Website

Additional Postings available from Palmer Group

Customer Service Specialist (46042)

Human Resources Generalist (45712)

Staff Accountant (45919)

Payroll Support Coordinator (45962)

Controls Engineer (45813)

Construction Project Manager (45875)

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