CCC Help Desk Representative Incident Management Agent (Belgrade)

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Incident Management Agent (Belgrade)

Role Summary

Incident Management Agent for our team in Belgrade, providing operational support to a Spanish customer.

The role involves managing incidents, ensuring clear communication, and achieving fast resolution in line with service standards.

Responsibilities

• Register, monitor, and manage incidents following established procedures.
• Perform initial diagnostics and coordinate with technical teams for resolution.
• Proactively inform users about the progress of each incident.
• Properly document each case to ensure quality and traceability.
• Work closely with the team and participate in continuous improvement activities.

Mandatory Requirements

• Very high level of Spanish (C1 or equivalent).
• Experience in technical support, Service Desk, NOC, or incident management.
• Advanced proficiency in Excel and Outlook.
• Strong verbal and written communication skills.
• Availability for 24x7 rotating shifts.

Preferred Qualifications

• High level of English.
• Knowledge of ITSM tools (ServiceNow, Remedy, etc.).

Core Competencies

• Teamwork.
• Customer orientation.
• Problem-solving skills.
• Organization and attention to detail.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.