Technical Customer Service

Responsibilities:

Customer Support & Technical Assistance

• Serve as a trusted resource for customers by providing timely and professional support through phone, email, and other communication channels.
• Respond to customer inquiries related to products, specifications, availability, pricing, and order status.
• Provide technical guidance and product support for industrial components, hardware, fasteners, and related products.
• Review customer requirements and assist in identifying appropriate product solutions based on application needs.
• Investigate and resolve customer concerns by coordinating with internal teams to ensure effective solutions.
• Maintain a high level of customer satisfaction through responsive communication and attention to detail.

Order Management & Coordination

• Process customer orders, quotations, returns, and order changes accurately within the ERP system.
• Track customer orders from initial entry through shipment and delivery.
• Communicate order updates, product availability, lead times, and delivery expectations.
• Partner with purchasing, warehouse, production, and logistics teams to support accurate and timely fulfillment.
• Maintain accurate customer records, documentation, and order history.

ERP & Process Support

• Utilize ERP software to manage orders, customer information, inventory inquiries, and reporting.
• Ensure data accuracy and completeness within ERP and CRM systems.
• Assist with internal reporting and process improvement initiatives.

Requirements:

• 2+ years of experience in technical customer service, customer support, order coordination, or a related role.
• Experience working in an industrial, manufacturing, distribution, or technical product environment preferred.
• Knowledge of industrial components, fasteners, hardware, or related products preferred.
• Experience using ERP systems such as Syteline, Infor, Epicor, SAP, NetSuite, or similar platforms.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.

What We Offer:

• Competitive compensation package.
• Comprehensive benefits including medical, dental, vision, and 401(k).
• Stable and growing work environment.
• Opportunities for professional development and advancement.
• Training and support to expand technical knowledge and industry expertise.