Key Account Specialist_[460171]

Job Roles and Responsibilities

CS & Client Management (60%):

• Manage and maintain relationships with key VIP clients
• Monitor and resolve parcel delivery issues via LINE Group and Email, approximately 110 trackings/day
• Check and clear pending parcels daily (600 tracking numbers)
• Notify customers and expedite deliveries to meet SLA targets, handle and resolve tickets by 18:00 and escalate to related branches/hubs accordingly

Project & Reporting (40%):

• Prepare monthly performance reports for each client
• Conduct competitor analysis and weekly meetings with the team
• Develop performance dashboards for key clients and monitor volume trends to achieve targets

Billing & Finance:

• Monitor and manage billing for 10 clients
• Prepare and send billing to clients on schedule, manage rebates and dispute billing for each client
• Track rate card changes following contract renewal

Contract & Renewal:

• Manage contract renewals and Service Agreements (SA) for all clients to retain volume and maintain long-term client relationships

Claims Management:

• Follow up and clear pending claims within the defined timeline (14 and 30 days) and summarize claim compensation on a weekly basis

Qualification

• Bachelor’s Degree or above
• Able to work 6 days a week (Mon-Sat, Sat WFH)
• Minimum of 1-3 year’s experience of Customer Service or Key Account Management
• Fluent in Thai
• Proficiency in English
• Proficient in Microsoft Excel (Pivot, VLOOKUP)
• Strong communication and coordination skills, both internally and externally
• Outstanding leadership, organizational, multitasking, and problem-solving skills
• Detail-oriented, particularly in Billing and Claims management
• Able to work well under pressure and manage multiple tasks simultaneously