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Sysmex Asia Pacific Linkedin · Posted 10d ago

Application Specialist

Bangkok

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Indexed description

Key Job Purpose

  • Participate in the development and co-management of strategies for Sysmex Thailand as well as to support the Sales & Marketing team in achieving the target of each business unit (BU)
  • Provide technical assistance, troubleshooting and training to existing & potential users of Sysmex products as well as distribution channels in Thailand

Summary Of Functional Duties & Responsibilities

  • Support the instrument installation and its setup of Sysmex products thru providing the application training to customers
  • Plan and execute regular existing customer visit to follow-up the customers’ operation, to monitor the performance of installed products and to maintain regular communication (provide technical assistance and additional training if it's required)
  • Handle product-related customer complaints & other application issues thru providing assistance for troubleshooting
  • Continual strengthen and keep product & technical knowledge so that these can be translated and explained clearly to customers
  • Providing the technical assistance and training to business partners when it's required
  • Conduct formal in-house training at STH training Center
  • Train others on topics where expertise have developed to expert level
  • Other duties as assign

Job Qualification

  • Bachelor’s degree in Medical Technology.
  • 2-5 years’ experiences in Medical Technology practices (Previous experience in clinical laboratory or Application Specialist)
  • Excellent communication skill and prompt internal/external customer response rate
  • High problem-solving and decision-making capability
  • Interdisciplinary thought and quality awareness
  • Well-organized, ability to work well independently as well as part of a team
  • Skilled in MS software application (Word, Excel, PowerPoint)
  • Functional knowledge laboratory/manufacture equipment, principal technology, systems and processes
  • Good and fluent in both written and oral communication skill including presentation skills
  • Customer focused with particular attention to prompt customer service
  • Travel requirement
  • Require to work on weekends occasionally
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