Trading Complaints Specialist

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Responsibilities

• Lead the handling of complex or escalated cases and deliver clear, professional conclusions.

• Work closely with various departments to drive case analysis, resolution, and improvement.

• Support the development and optimization of workflows, knowledge bases, and service standards.

• Provide expert insights, case analyses, and internal training to strengthen team capability.

• Participate in major projects related to system enhancements, workflow redesign, or cross-unit coordination.

• Manage key assignments from supervisors to ensure departmental objectives are achieved.

Requirements

• 3+ years of customer service, operations support, or FinTech-related experience.

• Strong analytical and problem-solving skills with the ability to integrate information from multiple sources.

• Proven cross-department collaboration experience with the ability to coordinate resources and drive results.

• Excellent English communication skills (written and verbal) for multinational collaboration.

• Experience in workflow enhancement, internal training, or project management is preferred.

What You Will Gain

• Clear role expectations and a well-defined development path.

• Opportunities to collaborate across departments and regions.

• Exposure to diverse data scenarios and strategic problem-solving.

• A fast-paced and dynamic FinTech industry environment.

• Competitive compensation and a performance-driven culture.