Customer Support Specialist (Chinese)

Job role Summary:

• Customer Support Specialist is primarily responsible in managing customer order processing, documentation and administrative work that is related to Customer Service operations.

• Customer service team is in Bangkok and provide support to customers in Asia Pacific.

Key Responsibilities:

• Managing and executing the customer order process, handling customer requests for Master Data, required documents, Customer Feedback, and inquiries.

• Coordinating with all related parties to follow up for data/information completeness.

• Escalating unresolved customer complaints, inquiries, etc. to CASs and/or CAS Lead as required.

• Supporting special projects/ business changes and pilots.

Language proficiency:

• Chinese speaker: HSK 5 >200 & TOEIC 750+