Medical Receptionist

The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.

As the first point of contact for patients, this role plays a critical part in delivering a positive patient experience and supporting clinicians and administrative staff in the delivery of high-quality healthcare services.

Key Responsibilities

Reception & Patient Services

• Welcome patients and visitors in a professional and friendly manner.
• Manage incoming telephone calls and patient enquiries.
• Book, confirm and amend appointments.
• Assist patients with general enquiries and appointment scheduling.
• Maintain a high standard of patient confidentiality and privacy.

• Process Medicare, DVA and private billings.
• Manage EFTPOS and cash transactions.
• Perform daily banking and reconciliation processes as required.
• Maintain accurate patient records and demographic information.
• Scan, file and manage electronic medical records.

• Manage appointment schedules.
• Process recalls, reminders and follow-up communications.
• Assist with waiting list management.
• Support clinicians in maintaining efficient appointment utilisation.

• Provide general administrative support to the practice.
• Assist with stock ordering and monitoring of office supplies.
• Prepare correspondence and documentation as required.
• Support quality improvement and accreditation activities.
• Assist with administrative projects and process improvements.

• Work collaboratively with doctors, nurses and administrative staff.
• Assist with reception coverage and daily workflow management.
• Contribute to a positive workplace culture.
• Support business continuity during periods of staff leave and increased workload.

Skills and Experience

• Previous reception, administration or customer service experience.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills.
• High attention to detail.
• Ability to work effectively in a busy environment.
• Professional presentation and a patient-focused approach.
• Intermediate computer skills.

• Previous medical reception experience.
• Experience using Best Practice software.
• Knowledge of Medicare billing processes.
• Understanding of patient privacy and confidentiality requirements.
• Experience working within a GP or healthcare setting.

The Successful Applicant Will Demonstrate

• A friendly and welcoming manner.
• Reliability and professionalism.
• Strong problem-solving skills.
• Initiative and willingness to learn.
• Ability to manage competing priorities.
• Commitment to teamwork and patient care.

• High standard of patient service and satisfaction.
• Accurate appointment scheduling and billing.
• Timely completion of administrative tasks.
• Maintenance of patient confidentiality.
• Positive contribution to team culture and practice operations.

$32.00 - $36.00 per hour plus superannuation, commensurate with skills and experience.

Why Join Us?

• Supportive and collaborative team environment.
• Flexible full-time or part-time opportunity.
• Diverse and rewarding role.
• Opportunity to grow with an expanding medical practice.
• Work closely with experienced clinical and business leadership teams.