Customer Service Specialist

The New York Institute of Finance is seeking exceptional individual to support Customer Success Team for NYIF's in demand educational programs, which consist of a mix of in-person and virtual training solutions across the business and financial service industry.

If you are tenacious about solving problems, finding resolutions and helping people, this job is for you! This is a fantastic opportunity to grow and expand as you gain experience and expertise; the direction of this growth will be driven by you.

Responsibilites

• Engage with incoming students as a member of the customer success team, being the in-person point of contact upon arrival to class
• Assist our program managers for all public and virtual classes
• Assist with the creation of NYIF courses on the edX platform for the upcmoing year
• Receive and sort incoming mail and deliveries, and manage outgoing mail
• Maintain the pantry stock
• Coordinate sales from Magento to Salesforce
• Enroll students into online courses when needed.

• Bachelor's degree
• Must have exceptional attention to detail
• Strong organizational and management skills, ability to prioritize
• Must be self-starter and driven
• Ability to be flexible and adapt quiickly in a fast-paced, start up environment
• Experience with edX, Magento and Saleforce is a plus
• Experience working wth HTML and LMS platforms is a plus
• Adept at learning new software solutions and able to research and assess technology tools used in the creation and distribution of multimedia content
• Customer Service experience strongly prefered

The New York Institute of Finance (NYIF), founded by the New York Stock Exchange in 1922, is an independently held business with headquarters in New York City and offices or representatives in major financial hubs around the world, including Beijing, Shanghai, Hong Kong, Kuala Lumpur, New Delhi, Dubai and Beirut. NYIF provides world-class training and education to professionals in the financial industry and related fields. The institute offers a wide range of high-quality, job relevant online courses, covering topics from introductory to advanced levels, as well as, several professional designation programs that help build expertise and advance careers. Each year NYIF delivers training and consulting services to more than 50,000 individuals in over 125 countries globally. The institute's clients include some of the world's leading financial institutions, central banks, corporations and regulatory bodies.

Skills Required

Job Details

Functional Area: Customer Service Total Positions: 1 Job Shift: Full Time Job Location: New York, USA Minimum Education: Bachelors Degree Career Level: Entry-level Minimum Experience: No experience required Posting Date: January 23, 2025