Customer Support Specialist – Manufacturing (order mgmt exp pref)

Aftermarket Customer Support Specialist

Location: Lincoln Park, NJ

Salary: $65,000-$72,000

Benefits: Medical, Dental, Vision, Disability, Life, 401k w/ match, Holidays, PTO

Job Type: Full-Time

Typical Hours: M-F, 7am-3:30pm; Great Work/Life Balance!

Sponsorship is not available

Aftermarket Customer Support Specialist Description

Our client, a division of a well-established global industrial manufacturer, is looking for a Support Specialist to join their team in Lincoln Park, New Jersey. In this role, you'll support customers with product needs, primarily related to service and parts. Most inquiries come through email, so this isn't a phone-heavy support role, and you'll have plenty of time to research requests, prepare quotes, and make sure customers get the right information. The company is a well-respected manufacturer with a loyal customer base, creating a relationship-driven environment with the stability that comes from those long-standing customer relationships. The US team is small and close-knit, so you'll work closely with everyone and have plenty of variety in your day. It's a great fit for someone who enjoys being part of a team where people genuinely help each other out. If you're looking to step away from a large corporate environment and join a company where your contributions are visible, teamwork is valued, work-life balance still exists, and yes, you can wear jeans to work, this could be a great match.

Aftermarket Customer Support Specialist Responsibilities

• Serve as the primary contact for customer replacement parts inquiries

• Identify replacement components using ERP, parts catalogs, and technical documentation

• Prepare quotations and process replacement parts orders

• Coordinate order fulfillment, shipping, returns, and customer updates

• Resolve order discrepancies and provide responsive aftermarket support

• Build strong relationships with industrial customers through exceptional service

• Interpret technical drawings, manuals, and equipment documentation

• Develop knowledge of industrial machinery and mechanical components

• Partner with warehouse and internal teams to ensure accurate order execution

• Provide cross-functional support across parts, purchasing, and operations as needed

Who You Are

• Well-versed working in an office-based environment providing B2B or OEM support

• Naturally curious and genuinely interested in learning the products and equipment they support

• Values working on a small team where you can have more variety in your day

• Organized and able to manage multiple priorities without losing attention to detail