Operations and Strategy Specialist

We’re looking for an Operations Specialist to join a growing support team. In this role, you’ll handle customer calls, identify patterns, surface operational issues, and escalate insights that improve both customer and client experience.

What you’ll do:

• Handle inbound customer support calls
• Communicate with English-speaking restaurant clients when needed
• Identify recurring issues and escalation risks
• Provide clear, actionable summaries to internal teams
• Track patterns and proactively surface insights

What we’re looking for:

• Strong spoken and written English
• Excellent listening and problem-solving skills
• High ownership and attention to detail
• Comfortable working in fast-paced environments
• Analytical
• Open to shifting schedules
• Bonus if you have:
• Escalation or client-facing support experience
• Hospitality or restaurant operations exposure
• Startup experience