Order Management Customer Service Specialist

We are currently seeking a Customer Service/Order Management Specialist for a client company that is a global aftermarket supplier, replacement parts and services for heavy-duty industrial gas turbines. On-site presence will be required in their Clifton Park, NY area offices.

Role Responsibilities Overview

The position is responsible for keeping order information accurate, communicating clearly with customers, and helping internal teams identify delays or documentation gaps before they affect commitments.

Core Responsibilities:

Customer Communication: Provide accurate, proactive order updates using the Open

Order Report. Communicate readiness, delays, partial shipments, consolidation,

documentation status, and pickup timing clearly.

Vendor Follow-Up Support: Track vendor updates, confirm ETAs and required

documentation, follow up on overdue or at-risk items, and escalate timeline risks through

the Vendor Manager. Vendor relationship ownership remains with the Vendor Manager.

Open Orders Coordination: Maintain the Open Orders worksheet as the source of truth for

job numbers, PO numbers, order status, vendor ETAs, customer due dates, readiness, and

internal notes.

Issue Tracking: Review for missing, outdated, or conflicting data; standardize notes; verify

unclear details before responding; and surface shipment, documentation, or readiness

gaps early.

Internal Coordination

This role works closely with Warehouse, Accounting, Shipping/Logistics, Vendor Management,

and Order Management to align order readiness, payment status, documentation, shipment

scheduling, and customer priorities.

Standards for Success

- Customers receive consistent, accurate, and proactive communication.

- Open Orders data is reliable for internal reporting and customer updates.

- Vendor updates are timely, verified, and actionable.

- Shipment delays, readiness issues, and documentation gaps are escalated early.

- Unverified information is confirmed before being shared internally or externally.

Technologies Used

- Outlook: External communication with customers and vendors.

- Excel: Primary tool for order data, tracking, reporting, and workflow management.

- Slack: Internal team communication and quick coordination.

- Asana: Work management, task tracking, and follow-up visibility

Pay range: $25 – 30/hour

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)