Customer Care Specialist French Market (French speaking)

iiyama is a Japanese display brand and one of the world’s leading manufacturers of monitors, consistently growing in the highly competitive IT market since 1973. From high-performance desktop monitors to interactive touchscreens and large-format displays, we create products that connect people to their work, passions, and ideas — helping individuals and businesses communicate, collaborate, and thrive.

Our headquarters is in Hoofddorp, the Netherlands, and while serving our clients internationally, we are proud to work alongside dedicated colleagues throughout EMEA and Asia.

Looking for a role where you can use French every day and grow beyond standard customer service?

At iiyama, you will support customers in the French market while building expertise in product guidance, troubleshooting, and service coordination across our display portfolio.

Kindly note this role is based in Wrocław, Poland, and follows a hybrid model (3–4 days per week in-office, depending on location).

Why join us

• Join a global technology brand with real products, real customers, and an international footprint.
• Grow in a role that goes beyond classic customer service into product support, troubleshooting, and after-sales coordination.
• Build valuable expertise in customer communication, product knowledge, and service operations
• Work in a hybrid model from Wrocław while collaborating with colleagues across multiple markets and functions.
• Access benefits that support both your growth and wellbeing, including learning opportunities, private medical care, Multisport, OpenUp, and annual company incentive trips.

YOUR CHALLENGE:

• Be the first point of contact for French-speaking customers via email, phone, and chat.
• Support customers with product questions, setup guidance, usage support, and first-line troubleshooting.
• Help identify issues and determine the right next step—whether that is advice, repair, replacement, or escalation.
• Coordinate with service partners to manage warranty, repair, and case follow-up activities smoothly and professionally.
• Record and maintain accurate customer and case information in CRM and other internal systems.
• Monitor open cases, keep customers informed, and make sure issues are resolved in a timely and customer-friendly way.
• Work closely with internal teams to improve processes, documentation, and the overall customer experience.
• Continuously build your knowledge of iiyama’s products and use internal documentation and knowledge resources to provide reliable support.

YOUR PROFILE:

• Fluent French and strong English and Polish for day-to-day office collaboration.
• At least 1 year of experience in customer service, customer support, contact centre, or a similar customer-facing role.
• Confidence working with MS Office 365 and customer-related systems such as CRM or ticketing tools.
• Strong communication skills and the ability to explain information clearly, calmly, and professionally.
• A customer-first mindset with empathy, ownership, accuracy, and attention to detail.
• Ability to commute and work from the Wrocław office as required (hybrid model with 3–4 days per week in-office, depending on location).

Nice to have:

• Experience in technical support, after-sales support, warranty/RMA processes, or service coordination.
• Experience in electronics, IT, or product-based customer support.
• Familiarity with systems such as Microsoft Dynamics 365, ERP tools, or knowledge-base platforms.
• Higher education is welcome, but we also value relevant experience and a strong service mindset.

YOUR BENEFITS

• Salary range: 7,400.00 – 8,300.00 PLN gross per month, depending on experience and qualifications.
• A role in an international organization with an established global position and a friendly, professional team.
• The opportunity to grow your career in customer care, product knowledge, and customer communication.
• Learning & development opportunities to help you build your skills and confidence.
• Wellbeing support and access to mental health resources through OpenUp.
• Private medical care package.
• Multisport benefit package.
• Annual company incentive trips.

Ready to apply?

If you enjoy solving problems, communicating with customers in French, and want to grow in a role that combines customer care, product support, and service coordination, we would love to hear from you. Join iiyama and help us create a high-quality customer experience for the French market.

Curious what it’s like to work at iiyama? Check it out here:

https://iiyama.com/gl_en/working-at-iiyama

Equal Employment Opportunity

iiyama corporation is an equal opportunity employer, fostering diversity and inclusion in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status. We are committed to providing equal employment opportunities and welcome applicants from all backgrounds. Join us in building a fair, respectful, and inclusive workplace