Member Support Specialist

Position Summary

The Member Support Specialist provides service and support to Girl Scout members. The Member Support Specialist is responsible for retaining girl and adult membership in assigned geographic areas by providing excellent customer service and support.

Key Responsibilities

• Provides ongoing support to members in the assigned geographic area.
• Problemsolves, manages and responds appropriately to all inquiries via phone, email and inperson.
• Collaborates to ensure effective support of parents, troops, and volunteers.
• Optimizes the use of technology, including Salesforce and webbased video conferencing to provide to support members.
• Utilizes data analysis software to track, organize and analyze membership information.
• Supports GSSEM's overall customer support plan by assisting customers via retail curbside as assigned.
• Other duties as assigned.

Position Qualifications

• Must be willing to work a flexible schedule, including regularly working evenings and weekends.
• Excellent communication skills, both written and verbal.
• Demonstrated skill in Microsoft Office Suite and ability to learn additional software programs as necessary.
• Bachelor's degree with a concentration in a related field or equivalent experience.
• Ability to travel to GSSEM service centers and meetings throughout the designated territories.

Equipment Used: Computer, laptop, tablet, calculator, multi-line telephone, mobile phone, security alarm system, TV/audio equipment, overhead projector and LCD projector.

Physical Activities: Climbing, stooping, kneeling, reaching, keyboard, talking, hearing, and repetitive motions.

Physical Demands: Exerting up to 50 pounds of force occasionally, and or up-to 10 to 20 pounds of force frequently.

Visual Activity Required: Heavy activity: Preparing and analyzing data and figures and using a computer terminal, laptop and tablet.

Working Conditions: Activities occur both in office and outdoors.