Contact Center Associate

Kelly is hiring for an Contact Center Associate for a 12-month contract role at Midland, MI 48642 with our prestigious client.

Job Title: Contact Center Associate

Primary Location: Midland, MI 48642

12 + months contract assignment - Onsite role

Shift: 8 AM – 5 PM / 4 days per week in office, 1 day remote, if desired & 5 days per week in office, while training.

Pay rate: $20 - 25/hr.

Qualifications

Client has an exciting opportunity for a technical Contact Center Associate within the Global Contact Center based in Midland, Michigan. This role serves as a key connection between customers, prospects, and businesses, delivering exceptional service and support across a variety of channels. The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus. Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.

Key Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions and inquiry details.
• Collaborate with business partners across global teams to resolve customer issues efficiently.
• Participate in ongoing product and process training to continually expand knowledge and skills.

Qualifications & Competencies

• Bachelor's degree or equivalent work experience.
• Previous technical contact center experience preferred.
• Strong ability to learn new systems, products, and processes quickly.
• Self-motivated with the ability to work independently while contributing to a team environment.
• Excellent written and verbal communication skills, with a strong proficiency in the English language.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.
• Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

Additional Qualifications

• Experience with Customer Relationship Management (CRM) systems; Salesforce experience is a plus.
• Building and construction industry knowledge is a plus.
• Spanish language proficiency is a plus.

If you feel this role interests you, feel free to apply or refer someone who would be a good fit.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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