CSR (1 Position)

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13637148

Etezazi Industries Inc., is seeking a Customer Service Representative to

assist and support Business Operations. Candidates must meet the job

requirements and fully complete the application to be considered for the

position.

[**Apply Now**](https://etezazi-industries.com/apply/){target="_blank"

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**Job Description**

**Position Objective**

Responsible for maintaining excellent communication and relations with

clients of Etezazi Industries. Provide actual, current status on client

work and set proper expectations and timelines allowing Etezazi to meet

them.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with

Disabilities To Perform The Essential Functions.

• Ensure outstanding customer satisfaction by maintaining strong

working relationships.

• Ensure daily accuracy of shipping dispatch list.
• Assist team members to deliver products/services that meet or exceed

the customer requirements.

• Provide proper response and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent

service and generate repeat business.

• Negotiate and manage agreements through business contract process.
• Identify and develop problem solving methodologies to resolve

customer issues.

• Communicate directly with shipping department for status-inventory

control reports.

• Track work orders to ensure customer delivery dates.
• Any other duties assigned by upper management.
• Participate in AS9100 and other standards development and

maintenance.

• Other duties, as assigned.

**Key Competencies**

• Analytical Mind.
• Excellent Communicator.
• Great Customer Service Skills.

**Supervisory Responsibility**

This Position Has No Direct Supervisory Responsibilities, However Is

required to coordinate and liaison with other departments to ensure

customer orders move smoothly through the production and inspection

process.

**Work Environment**

This job operates in a professional office environment. This role

routinely uses standard office equipment such as computers, phones,

photocopiers, filing cabinets and fax machines. Donning of PPE in

production areas is required.

**Physical Demands**

The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential

functions of this job.

While performing the duties of this job, the employee is regularly

required to talk or hear. This is largely a sedentary role; however,

some filing is required. This would require the ability to lift files,

open filing cabinets and bend or stand on a stool as necessary.

**Position Type**

Full-Time, Permanent

**Expected Core Hours/Days of Work**

Expected core hours of work are 8 a.m. to 5 p.m., Monday through Friday.

Evening and weekend work may be required as job duties demand.

**Travel**

This position requires up to 25% travel. Frequently, travel is outside

the local area and overnight. Some of the travel is international.

**Required Education/Experience**

Requirements may be waved at the discretion of the CEO.

• High School Diploma or General Equivalency Diploma.
• 2-3 years of previous aerospace and/or customer service experience.
• Understanding of ERP and/or CRM tools.

**Preferred Education/Experience**

• Associates or Bachelors degree
• Relevant industry experience.

**Additional Eligibility Qualifications**

None required for this position.

**Work Authorization/Security Clearance**

Must qualify for EAR, ITAR clearances, and/or be a U.S. person.

**EEO Statement**

AE Management Co., and tezazi Industries, Inc., provide equal

employment opportunities (EEO) to all employees and applicants for

employment without regard to race, color, religion, sex, national

origin, age, disability or genetics. In addition to federal law

requirements, AE Management Co., and Etezazi Industries, Inc., comply

with applicable state and local laws governing nondiscrimination in

employment in every location in which the company has facilities. This

policy applies to all terms and conditions of employment, including

recruiting, hiring, placement, promotion, termination, layoff, recall,

transfer, leaves of absence, compensation and training.

AE Management Co., and Etezazi Industries, Inc., expressly prohibit any

form of workplace harassment based on race, color, religion, gender,

sexual orientation, gender identity or expression, national origin, age,

genetic information, disability, or veteran status