Client Services Support Specialist

Working Title Client Services Support Specialist

Department Student Life IT-11950

Description Of Work

Ranked as one of the best employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees:

• Vacation and sick leave pay
• Medical, dental, and vision insurance
• No-cost life insurance
• Employee Assistance Program
• Exclusive staff discounts
• Continuous improvement and innovation
• Professional development through training and education
• And much more!

The Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, this position serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Life with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment , IOT devices, and a variety of other endpoints.

The Client Services Support Specialist works closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Life.

May require on – call, after hours work.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/ .

Minimum Required Qualifications

• Relevant coursework, or specialized training beyond high school; equivalent experience considered.
• Two years of experience with desktop and/or helpdesk support.
• Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware.
• Experience with direct customer support face-to-face and/or remotely.
• Strong communication skills, both written and oral.
• Ability to work cooperatively and autonomously on tasks and projects.
• Ability to multi-task and manage competing priorities and duties.
• Strong organizational skills.

Preferred Qualifications

• Two years of post-secondary education preferred; or equivalent experience.
• Experience with technology research and development and procurement
• Experience with managing vendor interactions
• Nationally recognized IT certifications.

Posted Salary $21.635/hr minimum