Customer Service Representative

The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability. If you are looking for a position where you can help people stay safe, while providing excellent customer service- this is the job for you!

What You’ll Do

● Respond promptly, courteously, and knowledgeably to technical support inquiries

● Provide top-tier support to all customers with a goal of first call resolution

● Educate customers on system installation/use, and assist in troubleshooting

● Utilize prior customer support experience to enable customer success and happiness

● Use problem-solving skills to solve customer issues and address concerns

● Outbound calls to current customers to address issues, when needed What You’ll Need

● Proven success in a phone-based customer service or call center position

● Ability to understand and determine root causes to customer issues

● Comfort with technology and ability to provide technical assistance for consumer electronics

● Proven record of outstanding attendance and timeliness in a structured environment

● Strong work ethic and the drive to contribute to company goals

● Clear and effective phone communication skills to ensure all customer issues are resolved

● Ability to work independently and in a team setting

● Ability to prioritize in a fast-paced environment and excellent time management skills

● Positive, can-do attitude and eager for continuous improvement

● Strong commitment to customer happiness and satisfaction