Senior Front Desk & Guest Relations Executive

Job Title: Senior Front Desk & Guest Relations Executive

Location: Kalali, Vadodara, Gujarat 390012

Shift Timing: 12:00 PM – 10:00 PM (General/Extended Corporate Shift)

A Senior Front Desk Executive in our Vadodara BPO facility manages high-volume visitor traffic, coordinates executive hospitality, and ensures professional communication between global clients, vendors, and internal operations teams.

Key Responsibilities:

Greet high-profile international clients, corporate guests, and vendors with an exceptional professional attitude.

Manage high-volume, multi-line switchboards to route domestic and international calls accurately.

Oversee strict workplace security protocols by managing visitor logs, NDAs, and biometric or RFID access badges.

Coordinate local transport, hotel bookings, and travel itinerary details for visiting global leadership teams.

Supervise the reception area, ensuring it remains clean, quiet, and reflective of a premium corporate image.

Handle incoming and outgoing international couriers, logistics, and confidential documentation.

Manage conference room bookings, video-conferencing setups, and hospitality arrangements for critical client meetings.

Mentor reception staff and coordinate seamless operations across the 12 PM to 10 PM shift.

Job Requirements & Skills:

Education: Bachelor’s degree in hospitality, communications, business administration, or a related field.

Experience: 3 to 7 years in front desk operations, specifically within a BPO, ITES, or large corporate setting.

Communication: Flawless verbal and written English communication skills; proficiency in Hindi and Gujarati is highly preferred for local vendor coordination.

Tech Skills: Advanced proficiency in Microsoft Office, visitor management software, and automated systems.

Soft Skills: Outstanding multitasking, crisis management, emotional intelligence, and a polished corporate appearance.