Personal Lines Customer Service Representative

Join Gans & Smith Insurance Agency as a Personal Lines Customer Service Representative, where you will manage renewals, policy servicing, and client relationships to ensure profitable growth, account retention, and long-term client satisfaction.

Benefits:

• Competitive Pay
• Professional Development
• Job Stability
• Paid Time Off
• Dental, Vision, and Health Insurance

Responsibilities:

• Market renewal business, determine premiums, and prepare and present proposals to clients
• Maintain underwriting and marketing information by carrier, and manage the expiration control log to stay ahead of upcoming renewals
• Process renewal policies for accuracy in rating, typing, coverages, and signatures, and ensure timely delivery to the client
• Receive phone calls from clients and carriers regarding insurance, claims, or administrative issues, resolving directly or referring to the producer/agency manager when necessary
• Maintain a suspense system in AMS360 to track outstanding orders, correspondence, reports, and overdue items
• Process policy cancellations, including Lost Policy Release handling and carrier submission
• Maintain electronic and/or paper files in AMS360 in an orderly, up-to-date manner
• Identify and log cross-sell/upsell opportunities during renewal conversations
• Stay updated on industry trends, products, and regulations

Qualifications: The company is willing to train the right candidate.

• High school diploma or equivalent experience
• Experience with AMS360 or other agency management systems is a plus,
• Valid driver's license and reliable transportation
• Active P&C insurance license preferred, but not required — willing to train the right candidate
• Experience in Personal Lines preferred
• Excellent oral and written communication skills
• Excellent customer service skills