Customer Service Representative

We are seeking a Customer Service Representative responsible for assisting potential and current customers with loan inquiries, vehicle evaluations, managing accounts, and processing payments. The role involves providing exceptional in-person and phone customer service, explaining loan products and terms, and ensuring compliance with company policies and legal requirements.

Key Responsibilities

• Deliver outstanding customer service both in person and via phone
• Explain loan options, terms, and payment plans clearly
• Evaluate vehicles and process loan applications
• Manage customer accounts and handle payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as necessary
• Ensure adherence to company policies and applicable laws

• High school diploma or equivalent
• Positive attitude, strong work ethic, and dependable nature
• Excellent communication, organization, and attention to detail
• Previous customer service or data entry experience preferred but not required

This full-time role offers competitive pay, paid holidays, vacation, on-the-job training, and career growth opportunities. Benefits such as medical, dental, and vision insurance are available after a probation period. Candidates must pass a background screening and demonstrate integrity and professionalism.