Customer Service Representative

Role Overview: This position involves assisting customers with loan inquiries, vehicle evaluations, managing accounts, and ensuring compliance with company policies. The role is central to delivering honest and respectful customer service both in person and over the phone.

Key Responsibilities

• Provide exceptional customer service and explain loan products clearly
• Evaluate vehicles and process loan applications
• Manage customer accounts and payments
• Perform data entry and maintain accurate records
• Make courtesy reminder calls when necessary
• Ensure compliance with policies and applicable laws

Qualifications & Skills

• High school diploma or equivalent
• Positive attitude, strong work ethic, and dependable nature
• Excellent communication, detail-oriented, and organized
• Previous customer service and computer experience preferred but not required

Additional Details: The role offers competitive pay, benefits, paid holidays and vacation, on-the-job training, and opportunities for career growth. Candidates must pass a background screening and demonstrate integrity and professionalism to represent the company well in the community.