Customer Support Specialist

About The Company

Ontopo is a global hospitality technology company dedicated to bringing people together through exceptional dining experiences. Our platform connects diners with a wide range of venues—from neighborhood favorites to Michelin-recognized restaurants—making it easy to discover, book, and enjoy the right table.

For restaurants and hospitality teams, Ontopo provides an all-in-one technology platform that helps optimize operations, manage reservations and guest relationships, reduce no-shows, and deliver better service. Trusted by more than 2,500 venues worldwide and serving millions of guests each month, Ontopo is helping shape the future of hospitality for both restaurants and diners.

Role Description

• Ontopo is looking for a Customer Support Specialist to join our team in a full-time, on-site position in Ramat Gan, Israel.
• This role is designed for people who are ready to make their first professional move into the tech industry and already bring a strong foundation from hospitality, restaurants, hotels, or other high-touch service environments.
• We’re looking for people who combine a deep understanding of customers and service with a strong technical orientation: people who are naturally curious about how systems work, enjoy learning new tools, are comfortable troubleshooting problems, and can quickly understand complex workflows.
• As a Customer Support Specialist, you’ll become an expert in the Ontopo platform and work closely with restaurant partners to help them get the most out of it. You’ll investigate and resolve product and technical issues, guide customers through features and configurations, explain solutions clearly, and take ownership of cases from first contact through resolution.
• You’ll also learn how a technology company operates from the inside, collaborating with Product, Engineering, and other teams to identify recurring issues, surface customer feedback, and improve both the product and the customer experience.
• For the right person, this is an opportunity to translate strong hospitality skills into a new career in technology, while developing hands-on experience with SaaS products, technical support, systems, and cross-functional work.

Qualifications

• Strong technical orientation, curiosity, and confidence learning new software, systems, and digital tools.
• A natural problem-solver who enjoys investigating issues, understanding how things work, and finding practical solutions.
• Previous experience in restaurants, hospitality, hotels, or another demanding customer-facing environment.
• Strong service instincts and the ability to understand customer needs, build trust, and manage expectations.
• Ability to take ownership of an issue and guide a customer clearly from problem to solution.
• Fast learner who can absorb new processes, features, and technical concepts quickly.
• Excellent interpersonal and communication skills, with the ability to make complex information simple and understandable.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Hebrew fluency and strong English communication skills.
• Experience with CRM, support, ticketing, or other business systems is an advantage, but not required.
• No previous tech-industry experience is required, but a genuine interest in building a career in technology is essential.
• Ability to work full-time on-site from Ontopo’s offices in Ramat Gan.