eCommerce Product Specialist

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Essential Duties and Responsibilities:

• Process orders efficiently: Include order verification, payment processing, and order fulfillment coordination with relevant teams (e.g., finance, production, warehouse, shipping).
• Monitor inventory levels: Maintain optimal stock levels to avoid stockouts and overstocking.
• Provide exceptional customer service: Respond promptly and professionally to customer inquiries about products, orders, or website issues.
• Act as a liaison between customers and internal teams to facilitate order assembly, shipping, and end to end support needs.
• Resolve customer concerns and complaints effectively: Work towards achieving high customer satisfaction.

• Bachelor's or master's degree in related fields.
• Minimum of 2-3 years of experience in e-commerce or a related field. Europe and Asia experience is plus.
• Strong understanding of e-commerce best practices and principles.
• Strong understanding of inventory & forecast management principles.
• Strong attention to detail and accuracy.
• Self-motivated and results oriented.
• Fluency in both Chinese and English (additional fluency in German, Italian, French, or Spanish a plus).

• Proficiency in Microsoft Excel is a plus.
• Experience in the server industry is a plus.
• Experience in sales support, order support, customer service and resolving customer inquiries is a plus.
• Adaptable and willing to learn new technologies.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.