Collection Expert (f/m/d)

Are you ready to change the market?

PAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. We work with some of Europe's leading companies, managing debtor communication in a way that puts people first: fair, transparent, and focused on finding real solutions.

We are looking for a Collection Expert (f/m/d) to join our growing Customer Service team, based in Stockholm or Gothenburg. In this role, you will be the go-to person for our Swedish market - handling direct consumer communication, managing relationships with clients and third parties, and keeping day-to-day collection operations running smoothly. You will work closely with experienced colleagues across Europe, with real responsibility from day one.

Your Responsibilities:

• Step into an established Collection Expert (f/m/d) role for the Swedish market, acting as deputy to our current Collection Expert and ensuring continuity in a market that is already up and running.
• Communicate directly with consumers (B2C) via phone, email, chat, and letter - handling requests with competence, empathy, and a clear focus on finding solutions.
• Manage communication with clients, consumers, and third parties - including debt counselling services and attorneys - confidently and professionally across all channels.
• Direct client enquiries to the right contact persons and keep operational processes running smoothly.
• Maintain accurate file processing and CRM entries, and flag feedback that helps improve our technology and service delivery.
• Work closely with our international management team, reporting to the Country Head Nordics and the Head of Collection in Berlin.

What we're looking for:

• Experience in the Swedish debt collection industry - you know the market, the regulations, and how to handle debtor communication professionally and empathetically.
• A completed commercial or service-oriented vocational qualification, or a relevant academic degree.
• A hands-on mentality: you are comfortable speaking directly with debtors, managing cases independently, and keeping things moving in a fast-paced environment.
• A Swedish debt collection licence is a strong plus - or you are familiar with the requirements and confident working within that regulatory framework.
• Fluent Swedish and English, written and spoken - both are essential for this role.
• Solid MS Office skills and confidence with digital tools and CRM systems.

Our offer for you:

• Thriving, financially stable company
• Strong experienced international team to support and mentor you along the way, and a smooth onboarding process
• International team of 30+ nationalities with professionals and experts
• Flat hierarchy, transparent and appreciative feedback culture, monthly all-hands meetings, annual feedback and evaluation cycle, and regular 1-on-1s with your lead
• Well-structured onboarding process as well as supportive and welcoming colleagues
• Unlimited employment contract, flexible working hours, and 28 vacation days for your work-life balance
• Fun company summer and Christmas parties as well as regular team events
• This role is based in Stockholm or Gothenburg, and we have a hybrid working policy.