Customer Support with English | Betty UK

Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

As our group continues to grow, we launched a new regulated venture in the UK in June 2026. Betty UK is still in the early stages and offers you a chance to be involved in this exciting business from the beginning. This model has proven successful in Ontario, and our goal is to become the biggest online casino in the UK!

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where customers can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our customer’s safety and enjoyment above everything elsе.

Our Values:

• We are honest - we value honesty in all aspects
• Bring the Olives- we offer premium customer experience
• Think Big- we believe in always striving for more

Key Responsibilities:

• Providing prompt and empathetic responses to customer inquiries through various channels, including email, chat,etc.
• Conducting customer education sessions, guiding them through the features and functionalities of our platform.
• Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience.
• Monitoring customer satisfaction metrics and developing strategies to improve them, ensuring high levels of engagement and loyalty.
• Reviewing and actioning alerts for safer gambling, risk, fraud, KYC and AMLWork in shifts, including late and night

Requirements:

• Fluency in English (Both written and verbal)
• Exceptional communication and interpersonal skills, with an ability to handle challenging customer interactions with patience and professionalism.
• Quick learner with the ability to understand and explain complex systems and processes.
• A passion for customer satisfaction and a deep understanding of customer-centric service practices.

Preferable:

• Prior experience in iGaming industry (1+years)
• Prior compliance operations experience (safer gambling, risk, fraud, KYC and/or AML)

We offer:

• Competitive salary
• Performance-based incentives
• Premium Health insurance
• Career growth opportunities